By David Zandman, Senior Content Designer

Historically, hiring someone required a bit of a leap of faith. You could talk to them, like them, be impressed with their resume — but still not know whether they could actually handle the day-to-day work for the new role. So-called ‘take-home’ assignments were…


By Dan Shilov, Senior Product Designer

Each day, Instacart customers rely on getting their orders delivered to them promptly. Getting an order from a store to a house is no small feat. Behind the scenes, careful coordination and hand offs mark every step of the process. Throughout this journey we…


How the Instacart research team adapted to the unprecedented challenges of 2020.

By Shreya Gupta, Research Manager

At the beginning of each year, our research team takes time to reflect on the things we need to achieve, and what creates the most value for our customers and business. …


By: Stephanie Massucco

After one full year into a pandemic that’s changed both the world at large and the world of work, there are many lessons to look back on. …


by Himani Amoli

Image of bananas with a step counter indicating that the customer has ordered 10 bananas for the Instacart Shopper to purchase.
Online shopping for offline goods.

Shoppers are the backbone of Instacart’s business. Every day, we’re energized by being able to help them serve customers more effectively and support their learning and development to build a long-term relationship.

In their offline workflow, they encounter back-to-back, real world variables. For instance, a grocery store…


By Cody Reppert, Product Designer II

Coworkers working virtually together

2020 hit us all differently. For me, the most immediate effect was on my career. At the beginning of the year I was working in my first job out of college as a designer, where I had just been promoted. …


By Sandhya Talwalker, Product Design Manager

Visual representation of collaboration through remote technology.
Team culture in a remote/hybrid world

As we slowly emerge from a global pandemic, it’s become increasingly clear that “going back to normal,” at least the way we knew it, is somewhat of a mirage. …


By Dan Shilov, Senior Product Designer

In January 2021, in addition to designing at Instacart, I took on a new responsibility — teaching a graduate level UX Portfolio course at University of Maryland. …


By Stephanie Massucco

A lot has changed this year at Instacart.

As the Covid-19 pandemic forced us all to rethink how we buy groceries and essential goods, our business has undergone structural, operational, and cultural changes to adapt and continue to serve our customers.

Internally, we’ve navigated several shifts as…


A Q&A with Elizabeth Ferrall-Nunge, Instacart’s Head of Research.

We just welcomed Elizabeth Ferrall-Nunge to Instacart Design as our new Head of Research. Elizabeth comes to us from Twitter, where she led the company’s research team, and Google before that, where she was a UX Researcher on Google Maps. …

The Instacart Design Team

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